At our Guns store in Australia, we are committed to protecting the privacy and security of our customers’ personal information. We collect and use personal information in order to conduct our business, provide our products and services, and communicate with our customers. We adhere to the requirements of the Privacy Act and the Australian Privacy Principles. We will not disclose any personal information to third parties unless required by law or necessary to complete a transaction.
We collect personal information such as name, address, phone number, email address, and payment details for the purpose of processing orders and delivering products. We may also use personal information to send promotional materials or updates about our products and services, unless the customer requests to opt out from such communications. We will take reasonable steps to ensure that personal information is accurate, complete, and up to date.
Our website may use cookies to collect information about users’ browsing activities to improve the user experience and provide personalized content. Users can choose to disable cookies in their browser settings, although this may affect their ability to use certain features of our website.
Customers have the right to access, correct, or delete their personal information held by us. If you have any concerns about the privacy of your personal information or wish to make a request to access, correct, or delete your information, please contact our customer service team.
Shipping Policy:
We offer shipping services for our products across Australia. The shipping cost and delivery time may vary depending on the location and the size of the order. We aim to process and dispatch orders within a reasonable timeframe after payment is received.
We will use reputable courier services to deliver our products. Customers will receive a tracking number to monitor the progress of the delivery. Please ensure that the delivery address provided is accurate to avoid any delays or delivery issues.
Some products may be restricted for shipping to certain locations due to local regulations. Customers are responsible for ensuring that they comply with local laws and regulations regarding the purchase and possession of firearms and related accessories.
Return Policy:
Our return policy allows customers to return products within a specified period from the date of purchase, provided that the products are in their original condition and packaging. Customers must contact our customer service team to request a return authorization and instructions.
Returns may be subject to a restocking fee and the cost of return shipping, unless the product is found to be defective or damaged. Refunds or exchanges will only be processed after the returned products have been received and inspected by our team.
Certain items such as firearms, ammunition, and certain accessories may be excluded from our return policy due to legal restrictions and safety considerations.
We reserve the right to amend our Privacy, Shipping, and Return policies at any time. It is recommended that customers review these policies before making a purchase. If you have any questions or concerns, please reach out to our customer service team for assistance.
